1 of 1 Fault Management Jobs in Humberside

more about you. Here's why you'll love this role… Respond to customer cases by performing 2nd line support diagnostics, to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs, with occasional 1st Line support co-ordination duties. Ensure that … all fault management systems are updated in a timely manner detailing levels of customer contact, diagnostics results and general direction setting in terms of resolution planning and expectations. Maintain in-depth knowledge in relation to Quickline products, customers, sites and equipment, providing prompt and accurate information, advice and More ❯