2 of 2 Field Support Engineer Jobs in Chertsey

Job Purpose: To provide Technical Support to customers and distributors, delivering the highest of quality responses within agreed time frames. To create test schedules, plans and reports for new and existing security products manufactured by Hanwha Vision. Job Context: Reporting to Head of Technical Direct Reports: None Key Responsibilities … Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers/distributors/users Effectiveness in understanding problems and making timely, practical decision. Follow up on open tickets and ensure customers are kept up to date at all times with … the progress Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date To provide a high level of technical support to customers and associated service facilities. To accurately log all customer issues reported or More ❯

Job Responsibilities To provide Technical Support to customers and distributors, delivering the highest quality responses within agreed time frames. To create test schedules, plans, and reports for new and existing security products manufactured by Hanwha Vision. Skills & Experience Requirements Provide timely and accurate advice and support via phone … to date at all times with the progress. Maintain and develop the company's adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date. To provide a high level of technical support to customers and associated service facilities. To … on site and create site visit reports. To utilise test equipment to replicate customer configurations for testing/troubleshooting purposes. To provide on-site support to customers and end users as required. To attend customer sites and assist with live site technical support and troubleshooting as required. To More ❯