Service Delivery Manager
- Hiring Organisation
- SCC
- Location
- Birmingham, West Midlands (County), United Kingdom
- Salary
- £ 60 K
primary stakeholders (Customer and internal functions) in context of contractual commitments, manage service credit/penalty scenarios, negotiating where appropriate to reduce risk of financial exposure/losses on P&L.Continually review cost model/delivery approach to drive down the cost of delivery.Work with stakeholders (customer and internal functions … teams are informed where such risks present a material threat to the quality of the service provided, along with any proposed mitigations.Skills and experience:Financial know-how in managing and tracking financial profitability of customer accounts, identify opportunities for cost optimisation.Knowledge of Managed Services methodologies (KPIs, Processes, Improvements).Knowledge ...