D365 Support Lead
- Location
- Andover, England, United Kingdom
triaged, prioritised, and resolved within agreed SLAs across all regions. Act as the techno-functional point of resolution for D365 issues, diagnosing across finance, supply chain, and operations modules as well as the technical layers (configuration, extensions, integrations, batch, and performance). Serve as the escalation owner for ERP support … leading ERP application support at scale, ideally Microsoft Dynamics 365, in a multi-region or multi-subsidiary environment. Sound functional knowledge of D365 across finance, supply chain, and operations, and how the modules and integrations fit together. Solid grasp of ITSM disciplines — incident, problem, and change management ...