Customer Experience Data Engineer
Birmingham, England, United Kingdom
EBSCO Industries Inc
Key Responsibilities CX Data Infrastructure & ETL Optimization Design, implement, and optimize CX data pipelines and databases for scalable, real-time analytics. Maintain ETL workflows (Fivetran, dbt, Airflow, Azure Data Factory) to automate data ingestion from Zendesk, NPS, e-commerce reviews, app reviews, and cancellation data. Write stored procedures and ETL … applications. Required Skills & Qualifications 5+ years in data engineering, analytics, or CX data management Strong experience with SQL development, stored procedures, and ETL automation (Fivetran, dbt, Airflow, Azure Data Factory, etc.) Experience with Azure cloud environments, including Azure SQL and Cosmos DB Proficiency in real-time customer behavior tracking and More ❯
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