Perch Group are searching for a Speech and Interaction Analyst. Perch Group seeks a Quality Assurance (QA) Speech and Interaction Analyst who will be the subject matter expert (SME) in the implementation and ongoing management of an AI/Automated Quality Assurance solution within a regulated UK financial … inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focusgroups and collaborate with internal stakeholders and the Change team to drive improvements based on insight Monitor process, interaction and behavioural compliance against regulatory More ❯
Perch Group are searching for a Speech and Interaction Analyst. Perch Group seeks a Quality Assurance (QA) Speech and Interaction Analyst who will be the subject matter expert (SME) in the implementation and ongoing management of an AI/Automated Quality Assurance solution within a regulated UK financial … inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focusgroups and collaborate with internal stakeholders and the Change team to drive improvements based on insight Monitor process, interaction and behavioural compliance against regulatory More ❯
blackpool, north west england, United Kingdom Hybrid / WFH Options
Perch Group
Perch Group are searching for a Speech and Interaction Analyst. Perch Group seeks a Quality Assurance (QA) Speech and Interaction Analyst who will be the subject matter expert (SME) in the implementation and ongoing management of an AI/Automated Quality Assurance solution within a regulated UK financial … inform business decisions, facilitate front-line coaching, and enhance customer journeys Contribute to governance committees to showcase the analysis to the business Run focusgroups and collaborate with internal stakeholders and the Change team to drive improvements based on insight Monitor process, interaction and behavioural compliance against regulatory More ❯