1 of 1 Focus Group Jobs in York

criteria of new and existing IT services, and providing customer and department visibility of end user feedback via satisfaction surveys or focus group outputs. Technical Change: Attending the weekly CAB meetings ensuring changes have service management focus and agreement. Continuous Improvement: Putting in place a … program for continual service improvement, ensuring end users and focus group feedback is heard and translated into measurable improvements. Identifying and measuring quality of service is equally as important as service availability. Reporting: Ensuring that adequate reporting on ITSM functions is met in line with business requirements More ❯