1st Line IT Support Technician - Hull
- Hiring Organisation
- Principal IT
- Location
- Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £27000/annum
Provide first line technical support for internal and customer systems. Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone. Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner. Assist in the maintenance of office … troubleshooting and communication skills Ability to manage multiple support requests effectively Full UK driving licence preferred Desirable Skills Experience using ticketing systems such as Freshdesk Exposure to AV technologies Knowledge of Azure or cloud-based services CompTIA A+, Network+, or similar certifications The Package: If successful our client is offering ...