Support Analyst
- Hiring Organisation
- IO Associates
- Location
- Lincoln, Lincolnshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong ...