preferably in an IT service/helpdesk environment Experience diagnosing and troubleshooting hardware issues with desktops, laptops, and peripherals Familiarity with ticketing systems (e.g. FreshDesk, Zendesk, Jira) and IT service management processes Project support as necessary Excellent problem-solving skills with the ability to prioritise, manage and plan multiple tasks more »
Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
Croydon, London, United Kingdom Hybrid / WFH Options
Adecco
licensing, audit monitoring) We are looking for a candidate with: experience of running a support team using a help desk ticketing system (we use Freshdesk) covering 1st, 2nd, and 3rd line support processes team management of a diverse team knowledge and experience of Oracle Fusion SaaS-hosted solution - ideally both more »
budget and finance, especially the costs concerning data assistants. Managing the creation and update of master accounts in Salesforce. Ensure access and training to Freshdesk and Salesforce with relevant user permissions to the flexible contractors. Experience requirements: Essential: Solid management experience of onshore and offshore teams Ability to work under more »
Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate more »
