parties, and proactively manage onsite systems. Documentation is currently being developed, so there will be opportunities to contribute. Your daily tasks will include handling support tickets via Teamworks and Freshdesk, with an aim to unify these systems. Occasional travel to their Tunbridge Wells hub is required, so flexibility is necessary. You will also be involved in training the apprentice; previous More ❯
Requirements Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. Basic knowledge of More ❯
issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯
