13 of 13 Freshdesk Jobs in England

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial ...

with a grade C/4 or higher. At least two years’ experience in application support Familiarity with ticketing systems, such as ZenDesk or FreshDesk Basic knowledge of SQL Strong problem-solving abilities Motivated and independent Exceptional customer service skills What we can offer you: We recognise that our people ...

Helpdesk or Customer Service leadership role within Security, Engineering, or Facilities Management Strong administrative and operational oversight skills Proficiency in IT systems (MS Office, Freshdesk or similar platforms) Excellent communication, problem-solving, and interpersonal skills Highly organised with the ability to manage multiple priorities under pressure ...

business objectives. Qualifications •Strong background in digital application or MarTech support. •3-5 years experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk). •Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, or reporting ...

Services environment with often larger complex solutions. Deep experience of implementing and workings of customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar and a track record of transformative improvements in services following their adoption. Demonstrable ability to coach and develop team members at all levels – supporting ...

centre or customer support environments. Strong hands on experience with Zendesk (Support, Guide, Talk, Chat/Messaging, or equivalent platforms like Salesforce Service Cloud, Freshdesk, Genesys Cloud, etc.). Solid understanding of contact centre operations, workflows, SLAs, and service design. Skilled at writing user stories, acceptance criteria, and managing product ...

conferencing (Teams, Zoom, Webex), networking, audio systems , and control platforms (Crestron, QSC, etc.). Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar). Experience in configuring, installing, and supporting AV solutions in client-facing environments. A positive, proactive attitude and the ability to mentor junior ...

Proven experience as a Project Manager in Contact Centre environments. Strong understanding of telephony processes and business lifecycle. Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable). Expertise in inbound/outbound call handling and CRM integration. Background in delivering IT business system projects ...

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food ...

Excellence Oversee daily support operations, ensuring efficient triage, prioritisation, and resolution of cases Own and improve support processes, documentation, knowledge bases, and tooling (e.g., Freshdesk ticketing system, Zoom phone system) Analyse support trends and root causes to reduce recurring issues and increase self-service Work closely with Product, Development, Onboarding … handle pressure calmly, and willingness to “lean in” to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices’ lives easier A bias for picking ...

IT Service Desk Technician -FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly ...

IT Service Desk Technician –FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly ...

Contact Centres plus ERP & CRM technologies * Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc. Start 24th of November £550 per day through an umbrella Main site is Stevenage - twice a week/plus home working … outbound call handling, integration into CRM.* Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc. * Experience co-ordinating testing and quality assurance activities (e.g., SIT, UAT)* Experience planning releases/deployments and supporting service transition into BAU. ...