Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and telephone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
