2 of 2 Freshdesk Jobs in Manchester

databases (e.g., SQL Server). Clear, professional communication skills. Ability to manage multiple tasks and prioritise effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk, Freshdesk). Background in security or monitoring software. Familiarity with alarm protocols (CID, SIA), IP communicators, or video integrations. SQL and scripting knowledge (Bash, PowerShell, NodeJS, Python). Why Join Us More ❯

lasting relationships with the customer. Capture feedback and communicate this to out internal teams (Professional Services, Tech team, etc.) Keep records of customer interactions in our customer service portal (Freshdesk). Prepare regular reports Help contribute to the ongoing development of the Customer function define new processes, templates, etc. About you This role is ideal for candidates who have: Proven More ❯