first point of contact for our users, helping them navigate our applicant tracking system with confidence. You'll manage client and candidate queries through phone, email, Microsoft Teams, and Freshdesk, ensuring every interaction is handled with care, clarity, and efficiency. Whether you're troubleshooting issues, setting up new features, or assisting with system updates, your support will make a real More ❯
to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure timescales are met by following up on outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent Monitor warranty spend and provide More ❯
to help staff and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure … to schools and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent More ❯
