on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by Neo, our platform More ❯
quickly to new challenges. Flexibility in working on-site and remotely. Experience in Windows desktop, Apple Mac and server system administration. Knowledge of 3CX, Freshdesk and Slack is desirable but not essential. Technical certification e.g Google, ITIL Foundation, AWS. SQL database experience advantageous. Why join us? At Otto Car, you More ❯
Wembley, Middlesex, United Kingdom Hybrid / WFH Options
Kick It Out
particularly when dealing with problems in a fast-paced environment. Committed to providing excellent customer service. Beneficial: Knowledge of email support tools (such as Freshdesk). An understanding of The FA's Grassroots Technology offer. What's in it for you? We offer unique office spaces under the arch of More ❯
Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯
attitude and a desire to learn and grow. Eligibility to live and work in the UK. Desirable: Experience with ticketing systems (e.g. Jira, Zendesk, Freshdesk). Understanding of APIs and system integrations. Exposure to ecommerce platforms or retail environments. Familiarity with Agile methodologies or software development life cycles. Ability to More ❯
Key Responsibilities: Customer Support: Act as the first point of contact for customer queries and support requests Manage and respond to service tickets via Freshdesk within agreed SLAs Deliver on-site support and refresher training when required More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
The GelBottle Inc
this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices … in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both remote and onsite support Excellent communication skills and a customer-first mindset Able to multitask, prioritise effectively, and stay calm More ❯
