Senior Account Manager
- Hiring Organisation
- Creative Personnel
- Location
- City of London, London, United Kingdom
triage, escalation handling, and SLA performance Establish and track performance metrics to improve service quality and team output Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage 👤 Who We’re Looking For Proven experience in account management or client services (tech, media, or managed services preferred) Strong … leadership skills with a passion for coaching and developing others Experience with CMS platforms (e.g. Navori, Embed, Tripleplay) and ticketing tools (e.g. Freshdesk, Zendesk) Highly organised with a track record of managing data accuracy and meeting SLAs A strategic mindset with the ability to prioritise growth over ...