Strategy Analytics Manager
- Location
- Greater London, England, United Kingdom
customer outcome metrics ownership You will have full accountability for Operations management information and performance reporting. You will: Own data across front-office and back-office Operations departments Define and govern KPIs covering demand, SLAs, throughput, productivity, quality and customer outcomes Ensure operational efficiency is balanced with … looking insight and decision support 2. Workflow optimisation and operational strategy You will work closely with Operations Directors, Heads of Department, the Operations Transformation Office and Product teams to identify, prioritise and deliver the highest-value operational opportunities. You will: Diagnose bottlenecks, failure demand, customer friction and inefficient workflows ...