1 of 1 Functional Consultant Jobs in Middlesex

IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and supporting IFS modules that enable … service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS … service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional testing, create test scripts, and develop user guides and training materials. Stakeholder Collaboration:Work closely with business users, project managers, and technical teams to deliver end-to-end service More ❯