ServiceNow Architect
- Hiring Organisation
- LTM
- Location
- Stratford-Upon-Avon, England, United Kingdom
ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. Configure and optimize ITSM Pro capabilities and best practices. Drive ServiceNow platform governance, performance, scalability, and upgrade planning. Now Assist & Agentic AI Design and implement ServiceNow Now Assist capabilities across ITSM processes. Define and configure AI Agents, Agentic … Workflows, and AI-powered operational use cases. Assess governance, risk, compliance, and security considerations associated with AI capabilities. Collaborate with stakeholders to identify suitable automation opportunities leveraging Agentic AI. Virtual Agent & Conversational Experiences Design and develop Virtual Agent topics and conversational workflows. Integrate Virtual Agent with ITSM, Service Catalog, Knowledge ...