Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world … of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you … will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations more »
with other team members and external partners Desired Experience • Familiarity with Apache Tomcat and Apache HTTP Server • Familiarity with Cisco Splunk querying • Familiarity with Genesys configuration manager • Some understanding of Session Initiation Protocol (SIP more »
Expertise with NFRs and implementation of them Working experience of Salesforce Service Cloud as well as Salesforce more broadly Knowledge of Interaction Management tools ( Genesys , Amazon Connect or Twillio etc.) Understanding of middleware like Mulesoft, Boomi etc. Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Knowledge of Wallboard- 2ring. Knowledge of Outbound Dialer- Acqueon. Experience with call logging. Experience with Voice Recording Vebra, BiB SIP trunking. Any experience on Genesys Contact Centre will be a huge plus. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages more »
requirements: Needs to be a pure new business/acquisition individual Needs to have really strong CC/CcaaS/CX & associated services experience (Genesys, Amazon, Five9 etc) Needs to have the capability & track record to deliver £800k GP quota If this is you, I'd love to speak with more »
As a Genesys CloudCX Chatbot Developer, you'll be responsible for designing, developing, and deploying intelligent chatbots on the Genesys CloudCX platform. Your expertise will drive personalized and efficient customer interactions, enhancing satisfaction and loyalty. Key Responsibilities: Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer … chatbot performance and functionality based on user feedback and analytics insights. Desired Skills and Experience: Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies. Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks. Strong understanding of NLP more »
