6 of 6 Genesys Jobs in London

fast-paced environments. Fluent English; ability to travel when required. Desirable Experience with CPaaS/contact centre/API-led solutions (Twilio, Five9, Genesys). Previous collaboration with vendor sales teams (AWS, Salesforce). European language skills. Why Join Us? Culture is at the heart of everything we do. ...

customer opportunities. Represent the organization at industry events, conferences, and client engagements. ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [ Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements ...

requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that ...

environments — ideally AI, automation, or cloud infrastructure. Real understanding of Conversational AI, Generative AI, and Agentic AI frameworks. Hands-on familiarity with tools like Genesys, NICE, Amazon Connect, or equivalent. Comfortable with APIs, microservices, and automation platforms (RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

Programme Manager - Genesys Contact Centre Delivery (Contract) Location: Birmingham, London, Bristol, Manchester (UK) Contract: 12 monthsInside IR35 About the Role A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (CaaS) solution. This is a high-profile programme requiring strong … deep technical understanding of contact centre platforms, and proven experience in managing large-scale transformation initiatives. Key Responsibilities Drive end-to-end delivery of Genesys Cloud (CaaS) solution across multiple workstreams. Manage programme governance, budgets, timelines, and stakeholder engagement. Coordinate with technical teams, vendors, and business units to ensure successful ...