18 of 18 Genesys Jobs in England

enabled workforce optimization capabilities, automation, and digital channel management.Experience managing enterprise vendor relationships and contract negotiations.Knowledge of workforce optimization platforms beyond Verint (NICE, Calabrio, Genesys) is a plus.Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. ...

standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. ...

database schema- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)- Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrailsAmazon is an equal opportunities employer. ...

decisions.Familiarity with data privacy obligations relevant to AI, including UK GDPR.DesirableExperience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar.Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context.Project management certification (e.g. PMP, PRINCE2 ...

cross-functional teams.Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar Agile tools.Nice to Have:Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL.Additional InformationWe offer:Culture of Relentless Performance: join ...

shape new products, propositions, services or business models. Knowledge of CRM, customer engagement platforms or customer service technologies such as Salesforce, Microsoft Dynamics, ServiceNow, Genesys or NICE is advantageous. Understanding of AI-enabled customer experiences, intelligent automation or emerging digital capabilities. Strong analytical, problem-solving and stakeholder management skills. Excellent ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title : Genesys Cloud CX – Level 3 Engineer (Senior/SME) Location: London, Uk ( Hybrid mode at client location ) Role Summary: We are seeking a Genesys Cloud CX Level … critical incidents for mission-critical enterprise Run Units (RUs). This role serves as the final escalation point and provides deep technical leadership across Genesys Cloud CX architecture, voice media, integrations, and cloud dependencies. The engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives ...

improving customer contact platforms Exposure to AI, chatbots, voicebots or automation technologies Strong stakeholder management and leadership skills Nice to Have Amazon Connect, Genesys, NICE CXone, Five9 or similar platform experience Financial Services experience Workforce Optimisation exposure Customer journey and service improvement experience Why Apply? This is an opportunity ...

yourself apart Open source contributions to agentic or LLM tooling Personal projects demonstrating production AI engineering outside of employment Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) EU AI Act or AI governance awareness Experience in Telco, Financial Services ...

yourself apart Certifications in AWS, GCP, Azure or Anthropic AI platforms Open-source contributions to agentic or LLM tooling Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) EU AI Act or AI governance certifications or published guidance Experience in Telco ...

escalate issues when necessary.Technical Aptitude: Proficiency in using real-time monitoring tools, analytics platforms, and software systems. Knowledge of workforce management software (Assembled, Calabrio, Genesys) is beneficial.Time Management: Ability to prioritise tasks, manage multiple streams of real-time data simultaneously, and work under pressure to meet tight deadlines and service ...

providing constructive feedback tailored to each person’s style and environmentYou will have customer contact centre experienceExperience with specific technologies such as Twilio and Genesys would be beneficialExperience with + SQL, HTML and/or GraphQL is also beneficialTo qualify for the role you must Be able to clearly demonstrate ...

Integration Engineer required: - Experience with enterprise communication or complex application environments. Exposure to systems such as: Cisco CUCM, Microsoft Teams Voice, Webex Calling, Avaya, Genesys, or similar. Strong understanding of application configuration concepts (users, routing, policies, tenants, etc.). Comfortable working with distributed systems (logs, APIs, configuration tools). Strong ...

maintaining enterprise-level Intruder Alarm, CCTV and Access Control systems. Configuring and commissioning security platforms including Gallagher, Lenel, CEM, Genetec, Milestone, Axis, ISM Genesys and Cortech. Leading site-based installations, providing technical support and mentoring junior engineers. Managing on-site project activities, monitoring progress and communicating updates to Project Managers. ...

building capabilityExperience working across global delivery models (US, India, nearshore, offshore)Experience in BFSI/Healthcare & Life Sciences/Manufacturing ecosystem partners (AWS, Google, Genesys, etc.) is a plusAdditional InformationWe offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than ...

architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g. … contact center environment- 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)Preferred qualification - AWS Professional level certification- Knowledge of security and compliance standards including HIPAA and GDPR- Experience communicating technical concepts to diverse ...

full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionAs a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel … purpose of this role.Qualifications10+ years of experience selling products and services within CX/Contact Center ecosystems.5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)Experience with cloud platforms such as GCP and/or AWS.2+ ...

from office Job Description We are seeking a Contact Center Engineer/Senior SME to own high‐severity, complex, and business‐critical incidents across Genesys Cloud CX and Cisco Unified Contact Center Enterprise (UCCE) platforms supporting mission‐critical enterprise Voice Network. This role acts as the final escalation point … will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud CX and Cisco UCCE. Lead ...