22 of 22 Genesys Jobs in England

seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems … Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest genesis cloud features and capabilities. Responsibilities: Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers an infrastructure teams to understand project objectives and create robust genesis cloud designs Lead … the implementation and configuration of genesis cloud solutions ensuring they align with best practices and industry standard. Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact centre tools and databases Define and document technical specification system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases More ❯

resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce More ❯

and ensure comprehensive test coverage. Excellent analytical and problem-solving skills . Strong communication skills , both written and verbal, to interact with stakeholders and present findings. Desirable: Experience with Genesys or other contact centre solutions. Familiarity with CRM platforms like Siebel. Experience with CI/CD pipelines , version control, and test estimation. Knowledge of SQL (Oracle or Microsoft databases). More ❯

to understand their business needs and requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise More ❯

and experience required for this role: Solid experience of testing omnichannel platforms and their integration points, including all levels of System and Integration Testing Experience of working with a Genesys omnichannel solution Experience with CRM platforms like Siebel CRM Solid understanding of Agile (particularly Scrum) software testing methodologies and the practices of a tester in this environment Proficient in Test More ❯

and experience required for this role: Solid experience of testing omnichannel platforms and their integration points, including all levels of System and Integration Testing Experience of working with a Genesys omnichannel solution Experience with CRM platforms like Siebel CRM Solid understanding of Agile (particularly Scrum) software testing methodologies and the practices of a tester in this environment Proficient in Test More ❯

to understand their business needs and requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise More ❯

Analytics, and successfully rolled it out to 10 of our brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

fully trained, you’ll move to a hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your More ❯

experience working with service centre performance data, including operational metrics and KPIs Ability to translate data into actionable insights for leadership and board presentations Exposure to contact management systems (Genesys) HOW TO APPLY: Please register your interest by sending your CV to Mojola Coker via the apply link on this page. More ❯

and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical More ❯

and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical More ❯

dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware. Working with the Data Architect to define data strategy and architecture for interaction history, customer profile … technical stakeholders alike. Desirable Qualifications Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Expert (MB-230) Power Platform Solution Architect (PL-600) Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio. Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice. Familiarity with regulatory and compliance requirements around data privacy and call recording More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯

our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud. Provide technical guidance and support to development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather … and trends in the CX space. Qualifications Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles and best practices. Experience with Unified Communications platforms (Genesys preferred). Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred). Strong understanding of web technologies, including HTML, JavaScript, React, and CSS. Experience with API gateways More ❯