16 of 16 Genesys Jobs in England

London (Flexible)time type: Full timeposted on: Posted Todayjob requisition id: JR111437**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more … production in real-world enterprise environments every day. **Senior Director, UKI Expansion Sales United Kingdom** **Role Overview:** Lead the next phase of growth across Genesys’ UK and Ireland customer base by expanding strategic relationships, accelerating AI adoption, and unlocking new value within existing accounts. This role sits at the centre ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

JR111180Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … capability and operational maturity# What You Bring* 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.* Proven success leading complex commercial engagements and transformation programmes.* Experience driving AI-led customer ...

real-time personalization, and behavioral analytics Exposure to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect) Strong understanding of AI/ML lifecycle, MLOps, and data governance Experience working with Tier-1 banks or large financial institutions Certifications ...

banks or financial institutions Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration/agentic frameworks Familiarity with AI governance, risk management, and model validation frameworks Certifications Google Cloud Professional ...

SMP. Pipeline Skills: Demonstrated ability to generate and manage a robust sales pipeline. Tools: Proficiency with CRM and engagement platforms such as Salesforce, Genesys, or NICE. Soft Skills: Exceptional communication and organizational skills with a professional, enthusiastic approach. Qualifications: Relevant certifications (CPP/CIPP) are a plus but not required. ...

Genesys is looking for a Professional Services Sales Director to lead the UKI region in AI-led transformations. This senior role focuses on developing scalable engagement models and driving services growth. The ideal candidate will have extensive experience in enterprise SaaS, strong commercial acumen, and the ability to influence senior ...

Genesys is seeking a Director, UKI Expansion Sales to lead growth in the UK and Ireland. You will manage expansion sales and influence C-level stakeholders on customer experience through AI-powered solutions. The ideal candidate will have extensive experience in enterprise SaaS sales with a proven track record ...

Genesys Cloud Services, Inc. is seeking a Director for UKI Expansion Sales located in London. This crucial role involves leading growth across the UK and Ireland customer base and driving AI adoption through effective relationships with C-level stakeholders. The ideal candidate should possess substantial leadership experience in enterprise sales ...

deflection or automation at scale.* Hands-on experience with conversational AI platforms in a client servicing context. Experience with tools such as Intercom, Zendesk, Genesys or Salesforce Service Cloud is a strong indicator. You should be able to speak to configuration decisions, not just strategic direction.* The ability to lead ...

. Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think … constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence ...

landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online … stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values ...

landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online … stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values ...