Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯
Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯
fast-paced environment. Based in or willing to commute to Manchester. Desirable (but not essential) Experience with any of the following CCaaS Providers: Zoom RingCentral NICE GoTo Dialpad Five9 Genesys 8x8 Content Guru Why Join Customer satisfaction over sales : A rare opportunity to focus on true customer success and not sales focused. This company is truly looking for a conscientious More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions ltd
complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum, Negotiable, Inc benefits
