2 of 2 Genesys Jobs in Nottinghamshire

Sprinklr Implementation Consultant

Hiring Organisation
Stackstudio Digital Ltd
Location
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Contract
Contract Rate
From £500 to £510 per day
10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL, CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep ...

First Line Analyst

Hiring Organisation
Click Digital
Location
Nottingham, Nottinghamshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£16.35 per hour
hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate ...