1 of 1 Genesys Jobs in the East Midlands

fully trained, you’ll move to a hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your More ❯