Contact Centre Manager
- Hiring Organisation
- Infoplus Technologies UK Ltd
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £450 to £500 per day
lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. Key Responsibilities: Manage end-to-end contact … centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules, budgets ...