CX insights Manager
- Location
- Redditch, England, United Kingdom
Halfords Customer Insight team to combine quantitative analytics and qualitative research, providing a comprehensive understanding of customer behaviour and motivations. Leverage NPS, CSAT, Google reviews and other feedback channels to amplify customer insights and influence strategic decision-making. Communicate findings and recommendations effectively to all organisational levels, ensuring customer insights … Excel, dashboarding & visualisation & survey tools e.g. Medallia Good attention to detail and takes responsibility for the accuracy of their work Experience using Tableau, Qlik, Google Analytics (GA4), Python Experience with CRM systems (e.g. Salesforce) Knowledge of GDPR, retail compliance and consumer regulation. Experience in retail or ecommerce business. A fair ...