Information Technology Support Analyst
Ipswich, England, United Kingdom
Vertas Group Limited
multiple sites. Key Responsibilities: Technical Support: Provide first-line and second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and escalate when necessary. Troubleshooting: Diagnose and troubleshoot hardware, software, and network problems to identify root causes and implement … effective solutions. Configuration: Build, deploy, configure, and issue hardware and software to support new users (laptops, phones, and tablets). Remote Support: Offer remote support for off-site users and remote offices as needed. Hardware Maintenance: Perform system upgrades, component replacements, and equipment installations. Software Support: Assist … users with software installations, updates, and configurations. Troubleshoot and resolve software-related issues. Network Support: Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls. User Training: Conduct training sessions to improve end-users' understanding of IT systems and best practices. Documentation: Maintain accurate More ❯
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