Head of Complaints & Customer Trust — AI-Enabled Ops
- Location
- Greater London, England, United Kingdom
Zopa Bank seeks an experienced Head of … Complaints to lead a high-impact, multi-product complaints function within our digitally-led bank. You will set direction, build controls, and shape AI-enabled transformation to ensure fair, compliant outcomes. You'll work across Product, Operations, Risk and Compliance, balancing innovation with rigorous customer outcomes while guiding ...