2 of 2 Head of CRM Jobs in West London

Head of CRM Platforms - 12 Month FTC (likely to Extend/Permanent) Location: London (Hybrid) The Opportunity A large business is creating a brand-new senior role to lead the integration and optimisation of Salesforce and HubSpot. This position will be central to shaping how the company manages customer data, enabling sales, marketing … and finance teams to operate effectively through world-class CRM platforms. The Role Lead the implementation, optimisation and governance of Salesforce & HubSpot. Manage a team of 5-8 CRM specialists, driving adoption, training, and process improvement. Ensure CRM systems underpin key business processes, including sales order and contract management, order-to-cash, and … reporting. Partner with senior stakeholders across Sales, Marketing, Finance, and Technology. Oversee data quality, integrity, governance, and compliance within CRM platforms. Manage vendor/partner relationships, contracts, and budget. Align CRM strategy with business growth, customer engagement and operational efficiency. About You Senior-level CRM platform management experience (Salesforce essential, HubSpot desirable). Background in complex B2B More ❯

Head of CRM Platforms - 12 month FTC We're seeking an experienced CRM leader to own and optimise our client's Salesforce, HubSpot, and related platforms, ensuring they drive growth, customer engagement, and operational excellence. You'll oversee CRM strategy, platform management, data integrity, and vendor relationships, working closely with sales, marketing, finance … and technology teams to enable seamless processes and valuable insights. Key Responsibilities: Lead CRM platform configuration, integration, and optimisation. Drive user adoption through training, documentation, and support. Ensure data accuracy, security, and compliance. Partner with vendors, consultants, and internal stakeholders to deliver best-in-class CRM practices. Support reporting, analytics, and order-to-cash processes. Align CRM strategy with commercial goals and budget management. About You: Proven track record in senior CRM leadership roles, ideally in the events or media sector. Strong understanding of B2B customer data, lifecycle management, and sales processes. Skilled in managing complex technology projects and multi-vendor environments. Excellent leadership, communication, and influencing skills. This is a London-based More ❯