1 of 1 Head of Customer Experience Jobs in the East of England

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business … organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints … resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to combine insight, vision, and execution Proven CX experience within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT MSP experiences Confident in conducting customer research, including interviews More ❯