2 of 2 Head of Delivery Jobs in Gloucestershire

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take … our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance More ❯

Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl … grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. Description: The Head of Courier Resourcing will play a critical role in ensuring the right number of couriers are consistently available on the network, owning the … for potential courier applicants Collaborate with Markets to create a collaborative, holistic strategy for Courier Supply, balancing short-term needs with long-term strategic direction Determine the right level of supply needed at different time intervals to achieve business objectives Work directly with the Courier Engagement team to develop a holistic global communication strategy Identify different stages in a More ❯