1 of 1 Head of IT Services Jobs in the East of England

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business and are … currently seeking for a Head of Customer Experience to join their Head Office leadership team in Hertfordshire. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all … touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with More ❯