2 of 2 Head of Operations Jobs in Cheshire

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational … improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process More ❯

tangible impact on ITC's operations. Key Job Responsibilities Lead the teams responsible for Client Services, Quality Checks, Client resolution and contract loading to oversee the day-to-day operations ensuring processes run smoothly and efficiently. Ensure seamless coordination between operations, sales, customer service, and product teams to optimise workflows, implementing and maintaining operational best practices to deliver … efficiency and customer experience. Responsible for shaping operational systems, processes and skill for business growth and delivery of service proposition. Ensure full compliance with UK and international travel regulations (ATOL, ABTA, GDPR, health & safety). Champion and drive a positive company culture aligned with the ITC's values and vision. This role will be based in the Chester office … is full-time and will be required to work 37.5 hours per week Monday to Friday. Benefits Holiday allowance starting at 25 days plus bank holidays, increasing with length of service. Hybrid and flexible working opportunities. Ongoing training and development including overseas educational trips. Access to discounts and offers on your own holidays. Enhanced family-friendly benefits. We also More ❯