4 of 4 Head of Operations Jobs in Yorkshire

Head of Service Operations Requirement to be on site minimum 3 days per week Located at our Service Operations Centre in Sheffield, UK 6 month contract A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost Managed Services Provider (MSP) organisations. The Head of SOC will work as part of the Customer Delivery Division Management. Reporting to the Customer Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre across Sheffield and … Dublin Locations. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer … Resolution function Are you a change leader with a passion for transforming customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across … an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture More ❯

team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will … work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency … teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region. Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team. People & Performance Management: Conduct performance appraisals, drive employee More ❯

This senior role will involve you in strategic decision-making, system implementations, and the adoption and testing of new processes and procedures which improve the security and robustness of QA’s organisational infrastructure and associated IT systems. As a Head of Cyber Security Operations you … threats, security weaknesses, software bugs and exploits. You will be responsible for direct and virtual teams involved in keeping QA secure. Role Responsibilities: Management of the Security Operations Centre service, ensuring resources are aligned to monitor and protect QA IT assets including 24/7 out of … incidents, co-ordinating and managing them through to a successful conclusion. Ensure that the monitoring, logging, and prevention toolsets are aligned to the needs of the security function/the business and are delivering best value. Management of direct and virtual security related IT teams for the delivery More ❯