1 of 1 Head of Service Delivery Jobs in Nottinghamshire

HM Revenue and Customs is currently reorganising all IT Service Manager roles, and related service roles within the CDIO directorate (estimate of approx. 300 FTE). We expect between 40-50% of these roles to be organised within this newly created team within the ELS function under the direct supervision of the role holder. This … role is accountable for the delivery of IT service management across HMRC's live IT service estate and manages IT service management in the Enterprise Live Service function (ELS hereafter). This IT service estate is complex, ever changing and a critical enabler to HMRC's ability to deliver external user services. The … role holder reports to the Director of Enterprise Live Service (SCS 2). The role holder will be the authority on operational service management across CDIO, driving best practice ways of working across our service management teams through DevOps, Site Reliability Engineering and Agile delivery techniques. As such, the role holder will frequently communicate More ❯