1 of 1 Head of Service Management Jobs in the West Midlands

as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Head of Service Management. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience … and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding … service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the Renewals function , ensuring timely contract execution, identifying expansion opportunities, and reducing churn. Collaborate with Sales to implement upsell and cross-sell More ❯