5 of 5 Head of Support Jobs in the North of England

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous improvement and work closely with our Technology Operations Director and … other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management (maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). … Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. Establish new and report on existing progress reports and performance metrics to measure IT effectiveness and productivity. Provide first call support for user or site issues to include More ❯

Head of Technical Support – AI Scale-Up Greater Manchester | £75,000 - £100,000 + Share Options & Benefits We’re partnering with a cutting-edge AI scale-up to find a Head of Technical Support who can bridge hands-on technical depth with strategic leadership. This well-funded, high-growth company is redefining risk management … and operational intelligence using advanced machine learning and edge-to-cloud systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support … service, and tooling improvements (ticket workflows, observability, etc.) Liaise closely with Engineering and Product teams , feeding technical insights into the roadmap What You’ll Bring 5+ years in technical support leadership , ideally in a SaaS, cloud-native, or platform business Demonstrated success scaling distributed support teams Hands-on command line Linux experience and the ability to coach teams More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯

dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The … SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams … in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational More ❯