13 of 13 Head of Support Jobs in England

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous improvement and work closely with our Technology Operations Director and … other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management (maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). … Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. Establish new and report on existing progress reports and performance metrics to measure IT effectiveness and productivity. Provide first call support for user or site issues to include More ❯

Head of Application Support - £80,000 + 10% bonus A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services … supporting a vast network of over 2 million connected devices globally. This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability … and performance of these critical alarm signalling applications. The ideal Head of Application Support will have experience with the following: Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯

A highly successful business with circa 2,000 employees is looking for an accomplished Head of IT Support Operations to join its team. Please note this role is hybrid so you will be able to work from home 3 days per week. In order to be suitable for this role you must be a highly capable leader … with proven experience of managing successful IT teams, including service desks, in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision. In this role you will lead a 15 person IT support team and be focused on delivering a proactive and effective service to … the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties. Initial key responsibilities will include: Improving processes and practices to ensure an exceptional support service is delivered Improving Incident, Problem & Change management across the firm Delivering a More ❯

A highly successful business with circa 2,000 employees is looking for an accomplished Head of IT Support Operations to join its team. Please note this role is hybrid so you will be able to work from home 3 days per week. In order to be suitable for this role you must be a highly capable leader … with proven experience of managing successful IT teams, including service desks, in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision. In this role you will lead a 15 person IT support team and be focused on delivering a proactive and effective service to … the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties. Initial key responsibilities will include: Improving processes and practices to ensure an exceptional support service is delivered Improving Incident, Problem & Change management across the firm Delivering a More ❯

Head of Technical Support – AI Scale-Up Greater Manchester | £75,000 - £100,000 + Share Options & Benefits We’re partnering with a cutting-edge AI scale-up to find a Head of Technical Support who can bridge hands-on technical depth with strategic leadership. This well-funded, high-growth company is redefining risk management … and operational intelligence using advanced machine learning and edge-to-cloud systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support … service, and tooling improvements (ticket workflows, observability, etc.) Liaise closely with Engineering and Product teams , feeding technical insights into the roadmap What You’ll Bring 5+ years in technical support leadership , ideally in a SaaS, cloud-native, or platform business Demonstrated success scaling distributed support teams Hands-on command line Linux experience and the ability to coach teams More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and Pune, and requires a … comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally and influence outcomes, often at a senior level. Accountable for … the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth understanding of how apps support integrates within More ❯

solutions for over two decades. Our cloud-based, cross-regulation SaaS platforms empower banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory requirements. Our support team is expanding, and we need a global lead to play a pivotal role in this growth. You will join a team of problem solvers and solution finders … our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic, multilingual, and diverse organizations, providing clear direction and … strategy to the regional Client Support team leads, driving accountability and execution. Duties and Accountabilities: Leadership: Provide an effective and inspiring day-to-day leadership presence to direct and indirect reports as well as colleagues in adjacent functions. Objective Setting: Set clear objectives for your leadership team, evaluate progress, and cultivate a high-performance culture with a focus on More ❯

Location: Gibraltar. UK-based applicants welcome. Are you an experienced Senior Underwriter looking for a completely new challenge and a change of lifestyle? We're looking for a UK-based Head of Underwriting to relocate and take on a high-impact role in Gibraltar, with full relocation support provided. For this Head of Underwriting … a tailored relocation package to make the move to Gibraltar as smooth as possible. This includes help with moving logistics, initial accommodation, guidance on settling in, and ongoing financial support to help you and your family integrate locally. (Find more details below) About EICL Created in 2019, EICL was the UK's first ever insurtech to secure its own … blazers, industry disruptors, game changers. Whatever you call us, we're setting a new standard for insurance, and helping businesses to reach their full potential along the way. Purpose of the role As EICL's Head of Underwriting, you'll lead the execution of our underwriting strategy and oversee the performance and development of our More ❯

dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The … SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams … in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational More ❯

Head of DevOps Support | Remote UK/ROI | Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale? We're hiring a Head of DevOps Support - a dynamic, hands-on leader who … knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end … support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows. Owning the customer journey post-deployment, from onboarding through to long-term technical enablement. Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users. Automating wherever possible - because great support teams build, not just react. More ❯

About The Role Head of Labour Group Office and Leader's Political Support Officer An exciting opportunity has arisen for a new Head of the Labour Group Office and Leader's Political Support Officer. The successful candidate will have proven experience of working with senior politicians in a public sector organisation, helping to … develop policy and deliver strategic objectives. The successful candidate will have extensive knowledge of the issues facing local government and the political landscape nationally. They will be able to support elected members and senior Council officers and will have a collaborative and value driven approach to the role and manage a small team of officers to help … at the Town Hall in Islington. Some attendance at evening meetings will be required. If you would like to know more about the role please contact Alison Stuart, Director of Law and Governance at . We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented More ❯