9 of 9 Head of Support Jobs in England

Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. … re building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown … platform Massive Reach : We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology More ❯

Head of Technical Support Leith, Edinburgh (Onsite) £50,000 - £60,000 DOE Bright Purple are looking for a Head of Technical Support to join a growing SaaS client. Youll be part of a values-led, local team that believes in taking ownership, making things happen, and doing great work together. Expect greenfield projects … real impact in a growing business. Benefits include: 33 days annual leave Vibrant and collaborative office in Leith Autonomy, influence, and career development in a high-growth environment As Head of Technical Support, youll lead and grow a small but high-performing team. This is a technical, sleeves-rolled-up kind of role, perfect for someone … who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede More ❯

EMEA Head of Equity Derivatives Production Support - SVP EMEA Head of Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology … environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. … Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to More ❯

Head of Customer Support B2B SaaS - PropTech Location: Hybrid – London Bridge or Manchester Contract Type: Permanent Salary: £55,000 - £65,000 depending on experience Join a mission-driven company digitalising the property industry across Europe Lead and scale support operations in a high-growth SaaS environment Collaborate with cross-functional teams to deliver seamless customer experiences … Enjoy a comprehensive benefits package and a commitment to work-life balance Be part of a passionate, diverse team dedicated to driving sustainability through technology Our client, a trusted provider of SaaS solutions for the property industry, is seeking an experienced Head of Customer Support to lead their combined L1/L2 Support team. … They are committed to promoting a sustainable future, focusing on environmental, economic, and social dimensions, and leveraging technology to enable affordable housing and energy efficiency. The Role As the Head of Customer Support, you will play a pivotal role in driving a high-performance culture focused on response times, customer satisfaction, and first-contact resolution. You will More ❯

Site Name: UK - London - New Oxford Street, Mississauga, UK - Hertfordshire - Stevenage Posted Date: Aug 1 2025 Head of Trial Analytics & Decision Support Join Us in Transforming Clinical Operations with Data-Driven Innovation Are you passionate about leveraging cutting-edge analytics and technology to drive meaningful change within Global Clinical Operations (GCO)? At GSK, we are accelerating drug … development through advanced data science and predictive modeling. As the Head of Trial Analytics & Decision Support, you'll play a pivotal role in shaping the future of clinical operations, enabling faster, smarter, and more efficient delivery of clinical studies. Join us and be part of a team that's making a difference in healthcare … worldwide. Job Purpose As the Head of Trial Analytics & Decision Support, you will lead the development and implementation of advanced analytics strategies to optimize the GSK GCO Organisation. By harnessing data-driven insights, you will empower teams to make informed decisions, streamline processes, and enhance the efficiency of clinical trials, supporting GSK's mission to More ❯

Role: Head of Application Support Location: Kidderminster (Fully In-Office) Salary: £55,000 - £65,000 A strategic leadership opportunity for a customer-focused professional to lead and evolve the support function for a growing ERP software provider. As Head of Software Support , youll oversee all aspects of customer supportfrom first-line troubleshooting … to complex technical resolutionensuring a high-quality, consistent experience across products and teams. Youll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration. The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible … and of interest to you. Key Responsibilities Lead, coach, and inspire a team of managers and support specialists Drive performance through clear KPIs, ownership, and service delivery standards Streamline and enhance support workflows to improve speed, accuracy, and customer satisfaction Manage escalations and foster a culture of proactive issue resolution Collaborate with Development, Product, Delivery More ❯

Site Name: UK - London - New Oxford Street, Belgium-Wavre, India - Karnataka - Vemgal Bangalore Site, UK - Hertfordshire - Stevenage, USA - Pennsylvania - Upper Providence, Warsaw Posted Date: Aug 1 2025 Senior Director, Head Integrated Clinical System Support The Senior Director, Head Integrated System Support will manage a team of about 40 experts and will be accountable for providing … proactive, effective, and efficient support services for a landscape of over 100 clinical systems used in the delivery of clinical studies, ensuring study teams can design and deliver their clinical studies seamlessly. The role has 4 key goals: • Our landscape of clinical systems is reliable, appropriately validated, and compliant with relevant external and internal guidelines, regulations … and policies. • Our landscape of clinical systems is fit-for-purpose, effectively and efficiently enabling end-users to execute their tasks and processes. • Our end-users, both internal (clinical study teams) as well as external (investigator site staff, third parties staff), are well trained and knowledgeable about the use of the systems, and receive the appropriate support More ❯

I am currently recruiting for an experienced and passionate individual to fulfil the role of Head of Application Support, to lead the delivery and support of a suite of cloud-hosted software solutions across multiple products and clients. You’ll oversee support teams across UK and European offices, ensuring exceptional service standards … strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. … Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯