Customer Success Manager (SaaS - Health Care/Pharma)
Hemel Hempstead, Hertfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Thermo Fisher Scientific Inc
needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. We are currently looking to hire: Customer Success Manager Department: Product (SAAS) Reports to: Head of Account Management Location: UK - Hybrid, primarily remote with some time in our central London office Role Objective: H ighly motivated, confident, and … develop your own knowledge and skills in line with Vantage product and service lines, including all datasets offered, as well as maintaining a knowledgeable understanding of developments affecting the healthcare and/or pharmaceutical industry. Complete all daily, weekly, monthly administration in a timely manner as required Maintain excellent verbal and formal communication skills, critical reasoning skills and the … ability to sell & negotiate effectively. Be customer-orientated. Experience: Minimum of 2 years of B2B experience in a customer success/client relationship role, ideally within the healthcare or pharma industry Experience working with, analysing and interpreting NHS datasets such as the Hospital Episode Statistics (HES) data. Experience of training users on a SaaS product Experience in managing a More ❯
Employment Type: Permanent
Salary: GBP Annual
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