1 to 25 of 29 Help Desk Analyst Jobs

Help Desk Analyst (JR) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking a Technical Support who will be making a significant impact to … complete, IPPS-A will be the largest integrated personnel and pay system in the world! The CACI ISS Team is looking for a Junior Help Desk Analyst to fill a position in Northern Virginia. You will provide incident resolution to customers with IT Service problems related … to complex PeopleSoft and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk. Responsibilities: Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels. Follow Standard Operating Procedures and provide consultative and analytic problem More ❯

Job Details Help Desk Analyst Secret Clearance Required We are looking for a candidate that has a knack for clear communication, a patient demeanor, and experience in a fast-paced technical support environment to work fully remote supporting a program working with the Army. Job Description … specific business environment. Maintains an understanding of customer Service Level Agreements. Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. Participates in operational readiness testing for new business transition activities as required. Seeks opportunities to improve knowledge, skills and … High School Diploma or GED. -2-5 years of applicable work experience - 1-3 years ITIL experience Clearance Level - Secret Primary Job Specific Skills Help Desk ServiceNow ticket management Other Job Specific Skills Works independently with general supervision and maintains a high-degree of professional conduct at all More ❯

Who We're Looking For (Position Overview): Spry is seeking a Help Desk Analyst to join our team in Quantico, VA. We are looking for someone with experience providing technical support to end-users, managing helpdesk operations, troubleshooting IT issues, and ensuring high levels of user … personnel requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Shall establish and maintain a responsive IT support service desk to handle user inquiries, technical issues, and service requests efficiently and effectively. Shall utilize the ITSU ticketing system, anticipated to be Jira, to track … and implement standard operating procedures (SOPs) for common IT support scenarios, ensuring consistent and effective handling of user issues. Shall monitor and analyze service desk performance metrics such as response times and user satisfaction, to continuously improve service quality. Shall maintain a comprehensive knowledge base and self-service portal More ❯

Top Skills' Details 1) 5+ years of help desk experience 2) Secret clearance 3) Security + Secondary Skills - Nice to Haves Job Description Must have 5+ years' experience in helpdesk support. Associate or bachelor's degree or equivalent. Provide help desk support and shall receive, analyze … general supervision, provides second-tier support to end 1 users for PC, server, mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and More ❯

Cohere is looking for a Lead Business Analyst to join … our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training. You will join an advanced program to effectively manage diverse teams and cross functional stakeholders - invent your future and … versed in full systems development life cycle, strategic information planning, and knowledge management practices. Ability to develop, lead and manage an end user facing help desk team. Ability to train and educate new users, staff, and stakeholders. Experience working with and managing expectations of multiple Product Owners. Must More ❯

IT Service Desk Analyst Fixed Term Contract until 31st December 2025 £25,000 Per Annum Pro Rata, Plus Jumar Benefits Location: Warwickshire - hybrid working (1 day a week onsite, rest remote working) Jumar is expanding their Managed Services capability; and we're recruiting for a customer focused … Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 1 day per … week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of More ❯

HelloHope you are doing great. Job summary: Job Opening title: Help Desk AnalystContract Duration: 1 yearJob Location: Augusta, Maine Job Description: Job Description:Provides technical assistance, support, and advice to end users for hardware, software, and system More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues … improve stored documentation by suggesting changes, or drafting new documents Application monitoring and maintenance Monitor application performance to identify potential problems before they escalate. Help with the installation of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of More ❯

calls to appropriate system support teams. Assists majority of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, multi-factor authentication (MFA), resets printers/terminals and provides user education on all More ❯

iconic brands in the game? The Advocate Group are delighted to be partnered with one of our key clients looking for an IT Helpdesk Analyst to be responsible for the management of all ITSM queues. Key Responsibilities: Manage ITSM incident and request queues (in-person, telephone, remote) Log More ❯

iconic brands in the game? The Advocate Group are delighted to be partnered with one of our key clients looking for an IT Helpdesk Analyst to be responsible for the management of all ITSM queues. Key Responsibilities: Manage ITSM incident and request queues (in-person, telephone, remote) Log More ❯

ALL work onsite, based on the client's specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday)." Helpdesk Analyst Located onsite in Elk Grove, CA MacOS troubleshooting experience REQUIRED. Description: Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is More ❯

Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient More ❯

Clearance Required: Active TS/SCI or above Job Responsibilities: Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC More ❯

Permanent Role Salary: up to £27,846 Industry: Healthcare Industry Location: Hybrid: 2 days onsite per week (Bristol) and first couple of weeks fully onsite for training. Address: Bristol, BS16 About the Client Were exclusively working with a leading provider More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service More ❯

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal More ❯

issues logged, through to conclusion. Contribute to reviews with 3rd parties and suppliers in relation to software and services provided. Support the Business Analyst Team and wider IT Team in ticket review, problem solving and resolution. Suggesting improvements through the demand process. Providing support to regional teams which More ❯

IT Helpdesk Analyst (1st & 2nd Line Support) - West Yorkshire Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to … support who thrives in fast-paced environments and enjoys working both independently and collaboratively. Key Responsibilities: Deliver professional support via email, phone, and service desk portal to remote and on-site users Log and manage incidents through to resolution using an ITSM tool Monitor systems and respond proactively to … environment, we’d love to hear from you. Apply now to join a team that’s making a real impact through technology. IT Helpdesk Analyst (1st & 2nd Line Support More ❯

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware … application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support … Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating More ❯

Position: IT Helpdesk Analyst Location: Leeds Salary: Up to £32,000 Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer More ❯

Overview VTG is seeking an IT Helpdesk Analyst (Mid) to provide on-site IT support to the Navy's Activity Chief Information Officer (ACIO) office at the Washington Navy Yard. This is an onsite role. The IT Helpdesk Analyst will have a strong understanding of IT More ❯

Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you'll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role … Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support. What you'll bring to this IT Helpdesk Analyst role: Strong experience in 1st and 2nd line IT support, including Mac and Windows systems. Excellent knowledge of desktop support, Adobe Creative Cloud … skills to support users at all levels. A methodical and diligent approach to your work with great attention to detail. Why this IT Helpdesk Analyst role is great for you: Creative Culture: Work in a vibrant and innovative environment where creativity meets technology. Learning and Development: Opportunities for More ❯

an organisation driven by strong values and a firm commitment to choice, dignity and social inclusion. Our IT department are looking for a Helpdesk Analyst to join us on a full-time basis. The Helpdesk Analyst will be the first point of contact for all TRFS … excellent communication skills who is able to hit the ground running! You will be responsible for responding promptly to telephone calls, emails and service desk tickets for any IT related issues. You'll be expected to categorize, record and follow up on all queries as well as identifying and More ❯