Help Desk Analyst (Onsite)
- Hiring Organisation
- diversity nexus Pvt LTD
- Location
- Philadelphia, Pennsylvania, United States
- Employment Type
- Any
- Salary
- USD Annual
Title: Help Desk Analyst_ Philadelphia, PA (Onsite) JD: Generic 100% onsite Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact center … problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process 'Help Desk Analyst' AND GroupLink OR eHelpdesk AND (Genesys OR 'Genesys Cloud contact center') OR 'Customer Support ...