1 of 1 Help Desk Analyst Jobs in Warwickshire

IT Service Desk Analyst 6 Month Fixed Term Contract £25,000 Per Annum Pro Rata Location: Warwickshire - hybrid working (1 day a week onsite, rest remote working) TXP is expanding their Managed Services capability; and we're recruiting for a customer focused Service Desk Analyst who is Midlands based. This is a superb opening … be working at our client's impressive HQ site in Warwickshire 1 day per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with … and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a 1st line service desk/helpdesk/technical support role Professional and polite telephone manner Proven customer service experience, gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and More ❯