2 of 2 Help Desk Analyst Jobs in the West Midlands

IT Service Desk Analyst 6 Month Fixed Term Contract £25,000 Per Annum Pro Rata Location: Warwickshire - hybrid working (1 day a week onsite, rest remote working) TXP is expanding their Managed Services capability; and we're recruiting for a customer focused Service Desk Analyst who is Midlands based. This is a superb opening … be working at our client's impressive HQ site in Warwickshire 1 day per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with … and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a 1st line service desk/helpdesk/technical support role Professional and polite telephone manner Proven customer service experience, gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and More ❯

Helpdesk Analyst We are seeking a motivated and customer-focused IT Support Technician to provide technical assistance to external and internal end users . You will be the first point of contact for resolving technical issues related to hardware, software, and network systems. This role requires excellent communication and organizational skills to effectively manage and prioritize support requests … motivated team player with the ability to adapt to shifting priorities . Excellent attention to detail and ability to work proactively. Flexible, enthusiastic, and customer service-oriented approach. Helpdesk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview More ❯