2 of 2 Help Desk Engineer Jobs in Manchester

keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit team with a vibrant office environment and various Microsoft … of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases and installations, testing, project work, and general IT support. … hearing from you! Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications More ❯

Job Description Helpdesk Support Engineer Summary: Working as part of the Helpdesk team you are responsible for successfully delivering operational support to our customers. You have a passion for service and a good sense of quality. Your main responsibilities are to record, investigate and resolve any incidents, requests or problems our customers may experience while using our products. … provide the various services to the satisfaction of our customers. Always check the customers' service contract. In case of uncertainty regarding the contract, the first action will be to help the customer. The research to resolve any uncertainties is started in parallel. You will ensure that all new cases are assigned to the appropriate resolver group (usually L1 in … prior to escalating an issue to this team. You are in frequent contact with our Field Service Technicians as you will be allocating incident cases to the appropriate engineer and supporting them as required. You will display initiative and be able to assess new issues to gather pertinent information. You will maintain our asset register in the relevant More ❯