3 Help Desk Manager Jobs in the South East

Technical Help Desk Manager - Engineering Basingstoke ** Please note - this is an ENGINEERING Support role and not an IT support position ** £58k (neg dep exp) + car/allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years … As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated … laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of more »

Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect Type – Permanent Location – Sevenoaks … Salary – From £37k Industry – Maintenance Main Responsibilities as a Help Desk Manager Manage new accounts for the business. Generate reports on clients' accounts. Prioritise engineers for key accounts. Provide briefings to staff on new account customers. Conduct inductions for engineers on account customers. Monitor engineers' performance … address any issues. Report client dissatisfaction to management. Prioritise and complete client requests promptly. Collect positive feedback from clients' tenants. Experience & Skills Required Maintenance help desk: 3 years (required) Management: 1 year (required) What’s in it For You? Amazing company to work for! 22 days Annual Leave more »

Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and more »