1 of 1 Help Desk Support Engineer Jobs in London

Desk Engineer MS Office 2016 MS Office 365 Network TCP DCHP DNS VPN Routers and Switches Endeavour Recruitment is recruiting for a 1st Line Helpdesk Support Engineer for one of our clients based north of Portsmouth, Hampshire. The Helpdesk is responsible for supporting and maintaining clients’ IT systems and for providing efficient … is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries Overview To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite. Duties and Responsibilities Provide technical support, answering support queries … be proactive when dealing with user issues Log all calls on the call logging system and maintain full documentation and follow internal procedures Respond to enquiries from clients and help them resolve any hardware or software problems Support users in the use of Computer equipment by providing necessary assistance Allocate more complex service issues to the relevant More ❯