1 of 1 Help Desk Support Engineer Jobs in the North of England

Helpdesk Support Engineer Summary: Working as part of the Helpdesk team you are responsible for successfully delivering operational support to our customers. You have a passion for service and a good sense of quality. Your main responsibilities are to record, investigate and resolve any incidents, requests or problems our customers may experience while using … customers with the best possible service. You are highly interested in our products and you are driven to gather the right knowledge to deliver second to none customer support to our customers. You contribute to a good team spirit. The team spirit is characterized by openness, humour, passion and motivation. You show a great sense of responsibility and … provide the various services to the satisfaction of our customers. Always check the customers' service contract. In case of uncertainty regarding the contract, the first action will be to help the customer. The research to resolve any uncertainties is started in parallel. You will ensure that all new cases are assigned to the appropriate resolver group (usually L1 in More ❯