Technical Helpdesk IT Support Technician Apprentice
- Hiring Organisation
- EDUCATION & IT LIMITED
- Location
- 12, The Wharf, 16 Bridge Street, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 to £24,126.96 a year
will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working … phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations ...