IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and hardware inquiries. … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an More ❯
IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and hardware inquiries. … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an More ❯
About I am seeking a Helpdesk/Customer Support Analyst for my client in Southampton. Work Model Hybrid (3 days onsite, 2 days remote) with a shift pattern: 4 days on, 4 days off, covering 6am to 11pm. Key Responsibilities Provide second-level support to external customers and partners. Answer incoming calls and respond to inbound … customer issues; document work in case notes and knowledge base articles; escalate issues as needed. Participate in knowledge transfer activities, including passing information to 1st level teams and support partners. Address and resolve customer concerns promptly and provide feedback to development teams when necessary. Keep customers updated on case statuses. Coordinate and participate in operational problem resolution for … support team to develop and implement process improvements. Communicate effectively with support team members across regions. Qualifications Minimum 2 years experience in a technical helpdesksupport role. Preferred: Technical skills in SQL and database management. Working knowledge of Windows OS from Windows 7 onwards. Basic networking knowledge. Exceptional customer service skills. Ability to work More ❯
