Level 2 Helpdesk Support Technician
Runcorn, England, United Kingdom
Energize Group
about partnering with their customers and supporting them to get the most from our solutions and that’s why they’re looking for an all-star Tier-2 Support Specialist to be the next line of defence for their industry leading pharmacy automation lines. If you're tech savvy but also love working with people, we'd love … overall customer experience Properly document all interactions within ticketing systems Provide proper details for escalated issues to a Tier 3 team for success Provide well-thought out direction to help customers deploy and maintain existing products Author and review knowledge base content to promote support scalability and improve self-service capabilities Provide feedback within the organisation about … that can be addressed before they become serious or widespread Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement Provide technical (Help Desk) support to learning management systems’ users What You'll Need to Succeed Two or more years of experience in customer support, technical support More ❯
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