1 to 25 of 28 Help Desk Technician Jobs in England

Helpdesk Support Technician Role location – Cambridge, UK/Hybrid working Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners enabling the company to achieve its goals. You will be looked upon to … on installations, upgrades, preventive maintenance IT Helpdesk ticket response and closure On call – out of regular business hours on a rota basis What we expect: Experience in an IT Help Desk support role Windows 10/11 experience Microsoft Office/Office 365 Laptop and printer hardware knowledge required Mobile Device support experience (iOS preferred) Advanced knowledge of More ❯

overall customer experience Properly document all interactions within ticketing systems Provide proper details for escalated issues to a Tier 3 team for success Provide well-thought out direction to help customers deploy and maintain existing products Author and review knowledge base content to promote support scalability and improve self-service capabilities Provide feedback within the organisation about issues that … can be addressed before they become serious or widespread Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement Provide technical (Help Desk) support to learning management systems’ users What You'll Need to Succeed Two or more years of experience in customer support, technical support, system administration or a related More ❯

Central London, providing cutting-edge IT solutions and technical support to businesses across various industries. As part of our expansion, we are looking for a proactive IT Support Technician/Helpdesk Support to join our team. This role offers an excellent opportunity to develop technical skills while supporting a dynamic and fast-paced IT environment. Role Overview As … an IT Support Technician , you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance while gaining hands-on experience in IT support. Key Responsibilities Providing first-line technical support for hardware, software, and More ❯

Vertu House Team Valley Gateshead Due to rapid growth, we are now recruiting a 1st Line Desktop Support Technician to support the Group At Vertu Motors, our IT team aims "To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience". The working hours are 37.5 hours per week; 9.00am – 17.30pm Monday More ❯

IT Help Desk Technician, New Client Requirement – London UK The goal is to create value for employees that will help preserve the company’s reputation and business. Key Responsibilities Serve as the first point of contact for customers seeking technical assistance via chat, email, phone or in-person. Create and disable user accounts. Provide IT … and software products. Maintain daily performance of computer systems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems. Requirements Proven experience as a help desk technician or other customer support role. 5+ years of experience working in a help desk environment. Tech savvy with working knowledge of office More ❯

to colleagues right across the business. You’ll be part of a growing and supportive organisation, one that invests in developing not only your technical skills but will also help you to take your career to where you want it to, with progression opportunities for ambitious candidates. You’ll be joining a friendly team of IT experts who support … allocation/management. Supporting IT projects and roll-outs About you To be successful in this role, you will: Have good people skills, be confident and always willing to help Have excellent communication skills including a good phone manner and a clear writing style Be organised and accurate when dealing with data and software In addition, you will have More ❯

Position: IT Helpdesk Technician Location: Newcastle Salary: Up to £25,300 Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! The … Role As an IT Helpdesk Technician, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation More ❯

Social network you want to login/join with: 3rd Line Helpdesk Technician, oxfordshire col-narrow-left Client: Bluespires Location: oxfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Are you a skilled IT professional looking to take the next step … in your career? Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office. Company At Bluespires , we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team More ❯

Social network you want to login/join with: 3rd Line Helpdesk Technician, oxford district col-narrow-left Client: Bluespires Location: oxford district, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Are you a skilled IT professional looking to take the … next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office. Company At Bluespires , we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers, keeping the customer updated More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer More ❯

We're Hiring: Helpdesk Support Technician – Payments Brentwood, UK | Full-Time | On-site Adflex is growing — and we're looking for a Helpdesk Support Technician to join our Service Support team. In this role, you'll be the first point of contact for our business customers, logging, triaging, and tracking technical support tickets related to our More ❯

1st-2nd Line IT Support/Helpdesk Technician/Desktop Support This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices. They More ❯

1st-2nd Line IT Support/Helpdesk Technician/Desktop Support This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices. They More ❯

1st-2nd Line IT Support/Helpdesk Technician/Desktop Support This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices. They More ❯

Here at Brockenhurst College , we are looking to recruit a Helpdesk Technician on a full-time, permanent basis . In return,you will receive a competitive salary of £23,556 per annum. We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New … Forest National Park and offer our students a huge range of courses and superb facilities. The Role: As our Helpdesk Technician, you will provide hardware and software support for users of the College's information technology systems; to ensure that staff and students receive the best possible support in accordance with College policies and procedures. Responsibilities as our … Helpdesk Technician will include: To help with the successful running of the IT helpdesk which includes the provision of 1st line support for staff and students experiencing problems with any operating systems or applications installed upon their workstations or the network. If unable to resolve, escalate to 2nd line support. To help log requests for support More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload, my client is looking for new Service Desk Analysts to join the team. Responsibilities include: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving … technical issues using remote support tools. Troubleshooting workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring Service Desk tickets are up-to-date and actively monitored. Escalating incidents and requests to management or third-party suppliers to meet SLAs. Building new laptop and desktop workstations. Managing desk deployments … software updates and coordinating their deployment. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing additional support as required by the IT Senior Service Desk Analyst. Person Specification: Previous experience in a similar Service Desk Analyst role, preferably in the professional sector. Excellent customer service skills. Strong analytical and problem-solving skills. Experience More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing … resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service … level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing More ❯

As part of our fast-paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network, and services issues remotely, delivering efficient and effective customer service to our clients, focused on exceeding expectations. Responsibilities Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print More ❯

People come to lawyers for help. The lawyers come to me." Helpdesk Technician, Battersea office You will serve as the primary point of contact for solicitors and legal professionals, providing support and guidance on product usage, installation, and resolving any related queries they may encounter with LEAP Work for a Culture that values its Employees Permanent, Full-time … For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium … together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you'll find yourself in good company here. Meet the team Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding More ❯

IT Helpdesk Technician Apprentice Apply From: 27/11/2024 Learning Provider Delivered by PROFESSIONAL APPRENTICESHIPS LTD Employer OPTIMISING IT LTD Vacancy Description Working in a small team, you'll learn a variety of tasks, including: Helping support customer enquiries via telephone and instant chat Diagnosing 1st line support cases with the help and support of More ❯

IT Helpdesk Technician Apprentice Apply From: 13/12/2024 Learning Provider Delivered by QA LIMITED Employer DATASYSTEMS (MIDLANDS) LIMITED Vacancy Description Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required Monitor background systems to ensure client devices, servers and networks are working correctly and … the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Key Details Vacancy Title IT Helpdesk Technician Apprentice Employer Description Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing More ❯

3rd Line Helpdesk Technician APOGEE100376 With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the … success, and we actively encourage you to bring your whole self to Apogee. Job Summary As part of our fast-paced and dynamic Helpdesk team, the 3rd Line Helpdesk Technician will be responsible for resolving printing, network, and service issues remotely, delivering efficient and effective customer service to Apogee and HP clients. The role requires a strong focus More ❯

Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota As part of our fast-paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network, and service issues remotely. Additionally, you will be involved in the triage of Laptop & PC break-fix hardware support, delivering efficient and effective customer service More ❯