2 of 2 Help Desk Technician Jobs in the North West

overall customer experience Properly document all interactions within ticketing systems Provide proper details for escalated issues to a Tier 3 team for success Provide well-thought out direction to help customers deploy and maintain existing products Author and review knowledge base content to promote support scalability and improve self-service capabilities Provide feedback within the organisation about issues that … can be addressed before they become serious or widespread Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement Provide technical (Help Desk) support to learning management systems’ users What You'll Need to Succeed Two or more years of experience in customer support, technical support, system administration or a related More ❯

FMC service aims as applicable to the role, and in particular reference to the SLA guidance in operation: Supporting Asset Supervisor – Helpdesk & Stores guiding/liaising with/advising Help desk and Stores Operatives as required towards FMC Service Excellence for the provision of works required by the team. Covering for Asset Supervisor – Helpdesk & Stores by undertaking responsibility More ❯